Return Policy

At GlamourTech, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange, subject to the conditions below.

Conditions for Returns:

1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. Proof of Purchase: A receipt or proof of purchase is required to process your return.
3. Non-Returnable Items: Certain items are exempt from being returned, such as perishable goods, custom-made products, intimate or sanitary goods, hazardous materials, or flammable liquids and gases.

Return Process:

1. Initiate a Return: To initiate a return, please contact our customer service at returns@glamourtech.com with your order number and reason for return.
2. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Inspection and Refund: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at refunds@glamourtech.com.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at exchanges@glamourtech.com and send your item to: [Your Return Address].

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Contact Information:
For any return-related questions or concerns, please contact us at returns@glamourtech.com.

Shipping Policy

At GlamourTech, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping policy:

Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• In case of high order volumes, processing may take longer. We will notify you of any significant delays via email.

Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• Express Shipping: 1-2 business days
• Delivery delays can occasionally occur.

Shipping Destinations:

• We currently ship to addresses within the United States and internationally. Additional shipping fees and longer delivery times may apply for international orders.

Order Tracking:

• Once your order has shipped, you will receive an email notification with a tracking number. You can track your package on the carrier’s website.

Customs, Duties, and Taxes:

• GlamourTech is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and Issues:

• GlamourTech is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Please save all packaging materials and damaged goods before filing a claim.

Lost or Stolen Packages:

• GlamourTech is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, GlamourTech will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Incorrect Shipping Information:

• If a package is returned to GlamourTech due to an incorrect or incomplete shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the redelivery cost. GlamourTech is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

Contact Information:
If you have any questions or concerns about your order, please contact us at shipping@glamourtech.com.